Troubleshooting

Twin not responding

• Confirm you are subscribed or still in trial (Subscription page)
• Check https://base.hi.speak-to.ai loads and you are signed in
• Try an incognito window on your public link

Weak or wrong answers

• Add or update knowledge; check Explore for bad chunks
• Use Reflect for gaps
• Simplify conflicting documents

Embed not loading

• Verify iframe src uses hi.speak-to.ai
• Check CSP frame-src allows our domain
• Try ?embed for a minimal UI

Messaging (Pro)

• Confirm Pro plan and Messaging enabled
• Check usage meter, hard limits pause sends until next period or upgrade

Billing

• Subscription → Manage billing for Stripe portal
• Base → Pro upgrades happen in-console, not via a second Payment Link
• On iPhone (invite-only app): use Restore Purchases if Base did not unlock after you paid; manage Apple plans under iPhone Settings → Subscriptions

Sign-in code (email)

• Check spam / promotions for the one-time code
• Wait a minute, then request a new code
• Confirm you are using the same email as your console account
• On iPhone, Face ID (or device passcode) may unlock the app after you have signed in once; it does not replace the email code for first login

Contact support

• hello@prifina.com
• Console Get help
• Include your AI-Name (public link name) and a short description of the issue