Owner's guide
AI Twin Audience Guide
Troubleshooting
Fixes for common visitor issues when chatting with an AI Twin: loading problems, sign in, private access and saved chats.
Common situations
| Symptom | What to try |
|---|---|
| Page says the AI Twin is missing or not found | Confirm the link spelling. Ask the owner for the current URL. |
| Twin is paused, dormant, or empty | The owner may still be setting up Knowledge. Try later or contact them. |
| Cannot send a message | Refresh once. If access is gated, complete password or invite unlock. |
| “Signed in” but actions fail | Session expired, sign in again. |
| Answers seem thin or “I don’t know” | The owner may not have taught that topic yet. Leave an email if Contact me is offered. |
Still stuck?
- Product support: https://www.prifina.com/customer-support.html
- Email: hello@prifina.com
If you own the AI Twin, use the Owners troubleshooting guide and the console support page instead.
Related
Next: Talking to an AI Twin