Creator Stories
Scaling expert guidance without scaling headcount
A performance consultancy used an AI Twin so riders could get protocol backed answers between appointments, without turning clinicians into a 24 hour messaging service.
A specialist physiotherapy and performance consultancy worked with a professional cycling team preparing for a multi stage season. Clinicians were trusted, but demand for advice between appointments was growing faster than the team could staff.
The challenge
- Advice was uneven. Riders asked the same recovery questions repeatedly, but only some got fast answers.
- Expertise lived in PDFs, decks and clinicians' heads. Riders could not reach it the evening before a stage.
The solution
We built a branded AI Twin on the consultancy's own knowledge and delivered it through WhatsApp and web chat. Each rider got private seasonal access. Answers stayed grounded in approved protocols, scoped to the rider's profile, with refusal rails for medical advice.
Results
- Faster responses in seconds rather than waiting for a clinician to come online
- More consistent protocol backed guidance across the squad
- Less repetitive load on clinicians, more time for complex cases
If you have protocols that should answer questions when you cannot, Concierge is how we build and hand over that Twin.
AI Twin produces answers generated by AI. Important decisions should still be verified against the cited sources or with the expert directly.
