AI Twin Owners Guide
Get Help and Concierge
Where to get help with your AI Twin, and how the Concierge service can set up your knowledge and profile for you.
What it is
Paths to get unstuck: free how-to support, product updates, optional paid Concierge setup for individuals, and AI Twin for Teams when an organization needs seats and shared knowledge. Start with self-serve guides and console Help before booking done-for-you work.
What it’s for
Checklist questions, small tips, and “where is that setting?” moments are free. Full builds, brand, knowledge architecture, custom domain, handover, use Concierge packages when you want someone else to ship the Twin with you. Organizations that want personal AI Twins plus shared team knowledge should start on AI Twin for Teams, not a single personal plan.
How to use it
- Search this guide for the feature (Knowledge, Sharing, Plans, Messaging, Inbox, Promote).
- Open console Get help (https://base.hi.speak-to.ai/support) or email hello@prifina.com.
- Skim weekly updates on prifina.com/roadmap (changelog, status, bug reports).
- Discover other Twins on Expert Hub; paid owners can opt in to be listed.
- For individual done-for-you setup, see Concierge packages. Existing subscribers can book fee-only setup from Get help without a second subscription.
- For organizations (seats, shared knowledge, Org Hub), see AI Twin for Teams or start as a manager at https://base.hi.speak-to.ai/signup?intent=teams.
Tips / pitfalls
- Include your Twin slug and a screenshot when reporting bugs, faster triage.
- Concierge is optional; most owners launch with the free path plus this guide.
- Teams seats ($20/seat) are different from Groups sponsorship and from Concierge Company Program, pick the path that matches the job.
- Roadmap is the source of truth for “is X live yet?” (for example visitor speak-to-chat).
Related
Next: Troubleshooting