AI Twin Owners Guide
How Responses Work
How your AI Twin finds answers in your approved knowledge, cites its sources, and declines questions outside its scope.
Retrieval first
When someone asks a question, the system:
- Searches your knowledge base for relevant passages
- Sends those passages to the language model only for that reply
- Generates an answer grounded in your material
Your files are not merged into the model permanently.
Confidence
If nothing relevant is found, the Twin may say it does not know rather than invent facts. Add or clarify knowledge when you see weak answers in Sessions or Reflect.
Personality layer
Profile settings (tone, length, first vs third person) and the behavior prompt shape how answers are phrased without changing the underlying facts. See Personality and rules.
Business rules and visitor questions
- High-priority business rules can return your fixed text before retrieval runs
- Otherwise the Twin answers from Knowledge as usual (confidence and “I do not know” still apply)
- If you enabled Questions to ask visitors, the Twin may append one unasked owner question after that answer (skipped when a high-priority rule handled the turn)
Example question chips on the Welcome screen are separate: they start questions visitors ask you.
Continuous improvement
More accurate, well-structured knowledge → better answers. No fine-tuning or retraining step.
Next: Creating Question Links